Why does my package say canceled?

Why does my package say canceled?

There could be any number of reasons why UPS would say a shipment has been canceled. Maybe the package was too large for the carrier’s maximum size limit, or the weight exceeded the maximum allowable limit. Perhaps there was an issue with the delivery address or the package contents were deemed to be hazardous.

Can seller ask buyer to cancel order?

Both buyers and sellers can request for cancellation anytime before the order has been arranged for shipment by the seller. Cancellation requests made by the buyer after the order has been arranged for shipment will solely be up to the seller’s discretion.

What does Cancelling an order mean?

Order cancellation can be defined as the act of making an order void i.e. the customer is no longer wanting an originally ordered product. A company or an individual can decide to cancel an order if they no longer see a need for that product.2016-11-23

Can I cancel an order that preparing for shipment?

Yes. Until your card is charged, you can cancel or update your order as you please.2021-11-04

Why would an online order get Cancelled?

The big reason why any online order would be cancelled is suspected fraud. Believe it or not, even small stores have to deal with people attempting to use stolen credit cards to purchase merchandise and for items that wouldn’t always be expected.2019-04-22

Do consumers have a right to cancel an order?

What rights do consumers have to cancel? A consumer who has purchased your goods via an online platform has the right to cancel the contract and claim a refund without giving any reason or justification and without incurring any liability (unless exceptions apply) within 14 calendar days of receiving the goods.

How do I cancel an online order?

You can cancel an online order in writing, by fax or by email, and a cancellation form should also be made available although it’s sensible to stick with the process the retailer has set up – if it’s reasonable. The retailer shouldn’t make cancelling an online order unnecessarily difficult.2021-03-05

What is Cancelling an order?

Key Takeaways. Canceled orders are ones that have been submitted but are no longer in effect.

Why is my Cancelled order still pending?

If you see a pending charge on your statement even after cancelling an order, the pending charge is still there because there is an authorization hold on your account that is in the process of being reversed. You are NOT being charged for the cancelled order.

What happens if an eBay buyer wants to cancel?

If you receive a notification from eBay that the buyer has requested to cancel the order, you’ll have 3 days to accept or decline the request. If you don’t respond within the 3 calendar days, we’ll close the buyer’s cancellation request. If the buyer hasn’t paid, then the order will be canceled automatically.

Can a payment order be Cancelled?

In-case if you wish to cancel a payorder, you can do so immediately or whenever you think it should be stopped. You just need to give a standard instruction to the bank and the bank would do the needful. Please note few banks require you to physically come and submit a form after you have given the online instructions.2019-02-28

What happens to a Cancelled order?

A canceled order is a previously submitted order to buy or sell a security that gets canceled before it executes on an exchange. Investors may cancel standing orders, such as a limit or stop order, for any reason so long as the order has not been filled yet.

Why is there a charge on my card if my order was canceled?

If it appears that you are still being charged, even though the order is canceled, it is most likely due to the store not releasing the authorization hold. What is an authorization hold? An authorization hold is an amount placed on your card to ensure enough funds are available for your first payment.

What does it mean when order status is Cancelled?

A status of ‘Cancelled’ means that the order has been cancelled and will not process or ship. In most cases, funds that were authorized as part of the credit transaction will be made available within 24-48 hours, though it can depend on the financial institution for when this will be reflected.2021-05-04

Can you cancel an order before it ships?

Generally, yes you can. I would suggest calling the company right away to cancel the duplicate order before it ships out. Many online companies will not charge until your item ships, they’ll place an authorization hold (pending charge) until then.

Can I cancel an order if it hasn’t shipped?

If the seller hasn’t shipped the item within the timeframe they promised when you bought it, you can cancel the order. If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error.2021-11-09

Can a buyer cancel an order on eBay?

If you want to cancel an order, you’ll need to contact the seller and ask if they can cancel it for you. The seller can either accept or decline your cancellation request. To improve your help experience, please sign in to your account. Are you a seller looking to cancel an order?

How long does it take to get your money back if you cancel a order on Amazon?

Amazon assures that cancelation refunds will be complete within three to 30 business days, depending on your original payment method. What is this? For example, purchases made with a debit card, checking account, or SNAP funds take up to ten business days to process.

Can I cancel an order before it is delivered?

The consumer may cancel orders for goods and services prior to delivery or performance. If a product has been delivered, the consumer has no general right to return it, except in distance selling.

Can a buyer cancel a purchase order?

Can a purchase order be cancelled before its acceptance? The question to this scenario is yes. As the purchase order has not been accepted by the seller, it can be easily cancelled by the buyer, because it has not yet attained a legally binding status.

Do I get my money back if my order is Cancelled?

The transaction will simply be voided when the order is canceled and never charged, so you will not see a refund or a completed charge. The authorization to charge that amount will simply be voided.

3 Ways to Cancel an Online Order – wikiHow

Sign into your account and find your order listed. Then, click “Cancel” or fill out the cancellation form with your name, email, phone number, confirmation number, order number and a reason for the cancellation. 5 Write an email that includes these details to the customer service department if the website instructs you to do so.

Cancel Items or Orders – Amazon Customer Service

Go to Your Orders and select the order you want to cancel. Select Cancel items Note: For seller orders, you may see Request Cancellation. If you no longer see Request Cancellation, contact the seller for instructions. Go to Contact Third-Party Sellers. Select the check box of the item you want to remove from the order.

Cancel or change your online phone or accessory order

If you ordered online and chose to pick up the order in a nearby store, you can’t change or cancel the order. However, the order is automatically canceled if you don’t pick up the item (s) within 3 days of your order. Your online payment will be refunded. (Credit card refunds take 3-5 days to process). Learn more about in-store pick ups.

Edit or Cancel an Order – Walmart.com

Cancel an Order Use these steps to see if the item or order is still in a Processing status to request a cancellation. Select Account. Select Purchase History. Locate the order you want to cancel. Scroll to the bottom and select Request Cancellation, if available.

How do I cancel an online order? – Advance Auto Parts

Canceling Ship to Home Orders Orders shipping to your home can only be cancelled within 45 minutes of placing the order. For Ship to Home orders, it’s best to chat or call our Online Order Team as soon as you realize you want to cancel the order. We can be reached at 1-877-238-2623 (ADVANCE), opt. 1. Available 7 days a week

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How to cancel an online order or item from order?

How to Cancel your online order: Select your Order History under My Account. You’ll be asked to sign in Once you locate your order, click View Details to the right of the page If “Cancel This Order” appears at the top of the page, select the option and you can cancel the order. You’ll receive an email verifying your cancellation.

Cancelling Your Order – Walmart Contacts

Cancelling Your Order To cancel your order: The purchase must not already be shipped. You will need to contact us at Customer Service to complete your cancellation request. **If your order has been shipped, please refer to our Return Policy. For more information on our Cancellation Policy and Return Policy, please contact us.

Instacart Help Center – Cancel your order

Click Cancel my order. On the app—. Tap the 3 horizontal lines in the upper left-hand corner. Tap Your orders. Select the order you want to cancel. On the order page, scroll down to Manage order. Tap Cancel this order. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15.

How to Change Or Cancel An Order | JCPenney

Customer Service change or cancel an order change or remove an item You can change the quantity or size/color of an item at any time during your shopping experience. Simply go to “my bag” and chose “update quantity” or “edit item”. You can remove items under “my bag” as well. Forget to adjust your order before checkout? Don’t worry.

Orders & Shipping at Menards®

Can Buy Online & Pick Up at Store orders be cancelled? Pick Up at Store – Menards Picks: You can cancel your order any time before it reaches the “In Process” stage. Once your order is In Process, it cannot be cancelled. If you do not want to keep the items you ordered, you may be able to return them.

How to Back Out of an Online Purchase: 11 Steps (with

Canceling Your Purchase on a Retail Website 1 Cancel online immediately. Quickly navigate to the website. Then find the Manage Orders or Customer Service tab. In this section, you’ll be able to navigate to a list of your online purchases. Look for the specific purchase and cancel it.

Cancel an order or pre-order from Microsoft Store

Go to your Order history and find the order or pre-order. Select Cancel item next to the item you want to cancel. If you don’t see this option, you’ve already been charged for the item, but you can request an exchange or refund. Select the check box next to the item and then select the Cancel item button.

How do I cancel an online order? – Which?

You can cancel an online order in writing, by fax or by email, and a cancellation form should also be made available although it’s sensible to stick with the process the retailer has set up – if it’s reasonable. The retailer shouldn’t make cancelling an online order unnecessarily difficult.

Cancel an Order – Barnes & Noble

1. Click here to access the “My Account” page. 2. Enter the email address and order number in the Order History box, then click Find. 3. If a Cancel link appears in the Status field, click the Cancel link, fill in the checkbox of all items to be cancelled, and select a Reason for each. 4. Click Cancel Checked Items to finalize the cancellation. 5.

How do I cancel my REI online order? | REI Conversations

For any needs regarding an order, please call our customer service team at 1-800-426-4840 or reach out to them via e-mail or live chat. To protect your privacy we have removed your order number from your post. Hope this helps! At REI, we believe time outside is fundamental to a life well lived. REI-JohnJ REI Community Manager 03-04-2020 12:29 PM 0

Cancel or Change Your Best Buy Order

Cancel or make changes to an order Tap on the order number to see your order details. Then look for the Cancel button next to the item you’d like to cancel. You can cancel items as long as we haven’t started the shipping process. This is usually within 30 minutes of placing your order. See more timeframes below.

Cancel Your Wireless Online Order – Wireless Customer Support

To cancel an order you made directly with an expert during an in-home visit: Call 888.463.6569. Email a signed and dated copy of this Notice of Cancellation (PDF, 33K) to [email protected]. Mail this completed Notice of Cancellation (PDF, 33K) to Enjoy Technology, 171 Constitution Drive, Menlo Park, CA 94025. Pick-up orders

Cancel online order — Micro Center

May 6, 2022 Hi everyone, I needed to cancel an online order today. We ordered 25 PC’s and 33 monitors, Microcenter had to reduce the numbers to 5 each. We needed to then cancel the order. As directed on the site we contacted support via Chat to cancel the order. The order number is 14629279. This happened at 9 AM California time.

Why Can't I Cancel My Amazon Order 2022 – afcn

Under the Consumer Contracts Regulations, you have the right to cancel an online order as soon as you place it or from 14 days after you receive it. As part of these regulations, you should get a refund within 14 days of the retailer receiving the goods or you giving evidence that you’ve returned them.

How to Return or Cancel an Order – Sears

The preferred method is via the online order center, but the Marketplace Seller’s customer service email or phone may be used. Once the Marketplace Seller has approved the item for return, the item must be returned directly to the Marketplace Seller in new condition, with the original packaging and any included product manuals, parts and/or

Can I cancel an online order? – Which?

Your right to cancel an order starts the moment you place your order and doesn’t end until 14 days from the day you receive your goods. As this 14-day period is the time you have to decide whether to cancel, the seller can’t say that you must have returned the goods within this timeframe.

Order cancellations – Amazon Seller Central

To cancel an order requested by a buyer, follow these steps: From the Orders drop-down, select Manage Orders. Find the order referenced in the email notification and click Cancel order in the Action column. Note: The Cancel order button is available only for Unshipped orders. On the Cancel order page, select the reason for cancellation as Buyer

Order Cancellation Policy – Office Depot

To cancel your order during the order process: Sign in to you account. Go to Order Tracking. Click the order number to see the order details. If it is possible to cancel your order, a “Cancel” button will be displayed on the Order Details page. If the “Cancel” button does not appear, it means that the order cannot be canceled and it will need

Customer Support: About Your Online Order at The Home Depot

To cancel your order, contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-877-946-9843 Monday – Sunday, 6a.m. – 2a.m. ET. Please have your original payment information available when calling to cancel your order.

How to cancel an online order – Quora

Answer (1 of 2): Hello. Log in to your account. Go to your order history and select the order you wish to cancel. If the order has been placed less than 1 hour ago, there will be a ‘CANCEL ORDER’ button showing at the bottom of the order summary. Please select this button, you will then be as

Letter to Cancel an Order – Sample and Template

Please cancel the order as my husband has already purchased them from your store, and I was unaware of it until very recently. The list of order is: Jug (0012) Vessel (0025) Dinner set (00256) Glass cookware (0895) I request you to cancel my order, and as per the policy, I am aware of the order is cancelled the same day the charges are refunded.

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Cancel online order – Verizon Community

Re: Cancel online order. 11-15-2015 06:37 AM. Your My Verizon makes switching a device quick and easy for you Kaylee2643. When an order is processing, the account only allows one order at a time. Once your order goes through, you will be able to switch the device online.

How to cancel an online order? – Micro Center

I received an order confirmation email stating my estimated shipping date was 7 days later on Sunday . On Monday February 15 I emailed the customer service department to cancel my order but no one responded. I then called the online order customer service number to cancel my order but no one answered the phone.

Can I cancel my online order? | adidas US

*Hype products such as Yeezy should be returned via the online returns portal within 7-days of the delivery date. The product page communicates the 7-day return window during the ordering process. *If you place an order during the holiday promotional period 11/16/21-1/11/22, your order is eligible for a 60-day return from the time of delivery.

How to cancel an Amazon order | Tom's Guide

1. In the Amazon Shopping app, tap the three-line symbol in the bottom-right corner. 2. Tap “Your Orders.”. 3. Tap the order you want to change, then scroll down and tap “Cancel order.”. 4

How do I cancel my order? – DoorDash

Select “Cancel Order” Follow the prompts on the screen . Timeline: You may cancel your order before it gets delivered. Your eligibility for a refund or credits may depend on the status of the order (e.g., whether the merchant has confirmed the order, whether a Dasher has been assigned).

Canceling an Order – PetSmart

Order Cancelations. Once an order is processing, we are unable to change or cancel it. Our system is designed to process and ship orders. In rare instances, we may need to cancel all or part of an order for various reasons, including: Unavailable product (s) Difficulty in processing your payment information. Inability to ship to address provided.

Change or Cancel My Order | HollisterCo.com

To Cancel an Item or Cancel Your Order, click “Remove Item” or “Cancel Order” on the Order Details page. Only available while order is being processed. Look Up My Order Chat with Us Get immediate assistance by opening a live chat session with one of our friendly customer service representatives.

Change or Cancel My Order | Abercrombie.com

To Cancel an Item or Cancel Your Order, click “Remove Item” or “Cancel Order” on the Order Details page. Only available while order is being processed. Look Up My Order We’re here to make this stress-free: Chat with Us Get immediate assistance by opening a live chat session with one of our friendly customer service representatives.

Viewing & Changing Orders – Shopping Help – Apple

If your item is in Processing, you can cancel it online before it ships.Go to your Order Listing (Opens in a new window) page and select an item to see your order details, then select Cancel Item.. Once you’ve submitted your cancellation request, the status message of that item will read Canceled or Pickup Canceled.If you canceled an item that was shipping to a physical address, you will not

Customer Service – Nordstrom

Need to cancel a recent order? If you act quickly, you can cancel an order while it’s still processing.Just find the order in your purchases, choose Details, then select Cancel Order.

How to Cancel an Order – VitalChek

How to Cancel an Order. Orders can be cancelled at any time until they have been paid. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Step 1. View the order to be Cancelled in one of the Order Create tabs ( Order Details, Correspondence, Order Summary, Comments or Attachments) Step 2.

Customer Support: FAQ at The Home Depot

Once the 45-minute window has passed, the order cannot be canceled. To cancel your order and/or in store pickup, contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday – Sunday, 6a.m. – 2a.m. ET. Please have your original payment information available when calling to cancel your order.

Can I cancel an online order? – Which?

Most online sellers will provide an email address you can send a cancellation to. Find out how to cancel an online order with our step-by-step guide. Cooling-off period for services If you buy a service online you usually have a 14-day cooling-off period from the day you place your order.

How do I cancel my online order | Boost Mobile Community

Hello, I wanted to cancel a phone that I bought on boost mobile online. I tried to call to cancel the order, but it was 11pm. Can you help me cancel the order? I have the order id, and information. 0. 0. A. abdielespinoza. 3 Messages. Il y a 5 m.

Change/Add/Cancel Order | Bass Pro Shops

We want to get you started on your next outdoors adventure as soon as possible so we begin processing your online order immediately! There is a short 5-minute window to cancel your order after you click the Place Order button.. During this 5-minute window immediately following your order being submitted, you can click the Cancel Order button (appears on your order confirmation screen) to

Cancel online order | Boost Mobile Community

Cancel online order. I ordered the wrong phone online and need to cancel the order. I called my local store and that representative told me to call. I called for support and their was no option for online order help. How can I get help cancelling an online order? Thank you!!

Customer Service at Harbor Freight Tools – Ordering

Some states require you to independently pay tax on items purchased online when tax is not collected by the retailer. Please check your state regulations for details. To place a tax exempt order, such as for governments, Native Americans living on a reservation, or for agricultural purposes, contact our Call Center at 1-800-423-2567, available

Frequently Asked Questions – CVS Pharmacy

To check order status, visit the Orders Status & History section of My Account. We will not charge your credit card until your order has shipped. Canceling your order. In an effort to offer you the best delivery times possible, we send order updates to our warehouse frequently. For this reason we are unable to cancel orders once they have been

How do I cancel my Costco.com order?

To cancel your order through Costco.com, simply follow these steps: Visit Costco.com and select Orders & Returns.; Find the order you want to cancel, then select the Cancel Order button.. The amount of time you have to cancel will depend on the products you ordered; if you don’t see a “Cancel Order” button, please select Contact Us on this page.

Cancel Order | T-Mobile Community

Cancel Order. 7 months ago 26 September 2021. 2 replies; 237 views F fail_safe First activity; 1 reply I am trying to cancel an order for an upgrade, but no where on the status page is that an option. I tried calling, and it says wait times greater than 2 hours. How is this even remotely acceptable?

How to Edit or Cancel Online Orders – Soutien à la

As of , the Online E-Commerce (EC) Team is no longer able to make any adjustments to orders. If you would like to remove, switch, or add items to your order, you can either cancel your current order, or you can request for us to cancel it for you.

IHOP Contact Us – Customer Service & Support for Questions

Order Now. Choose Location. Oh Flip! We can’t find an IHOP location within 20 miles. Oh Flip! We’re having trouble finding an IHOP near you.. Sign In. Email Address* Email Address is required. Enter a valid Email Address. An account with that email address already exists. Please sign in using this email address.

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Contact Us – Chipotle

If you really must cancel, and you’ve ordered directly through our app or online, reach out to our Customer Service team through the Contact Us page. If you ordered through a partner, check your confirmation email to contact their team directly. Keep in mind that you may incur a cancelation fee. We want to know about your experiences. We want

Contact Us & Customer Service FAQ – Lowe's

You can cancel items from orders that haven’t yet shipped or haven’t been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel.

Online Order Cancelled – AT&T Community Forums

3 Messages. 3 years ago. I had the same problems just a few minutes ago. Online order for new service and iphone cancelled -> requiring that I go to a store for ID verification. Go to a store, no luck, agent is given no information why the new order will not process. He calls in from the store and gets no information.

How to Cancel a GameStop Order [2022 Updated] – 6ya

How to Cancel the GameStop order online over a call? Step 1: Pick up your phone, and dial 1-800-883-8895, to connect with the GameStop representative. Step 2: Tell them about the order you want to cancel. Step 3: Follow the prompts as asked of, and provide the details as asked of you to cancel the order. Step 4: Ask them to send the email after the cancellation of the order.

Can I cancel my order? – Floor and Decor

Can I cancel my order? Orders canceled prior to shipping can be canceled. If you decide to cancel an order, please call our customer care specialists immediately at 877-675-0002. Once an order has been loaded and is in route to the shipping address, Floor & Decor will charge all applicable shipping fees as part of the return.

Can I change or cancel an order? – Champs Sports

When an order is sent to us from our site, we are unable to change or cancel your order. The order is automatically processed as soon as you press “Place Order.” If you need to change/exchange or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order

CSU Bookstore Online Order Cancellation Form

CSU Bookstore Online Order Cancellation Form. Use this form to cancel your CSU Bookstore online order. Please allow 24 hours for us to process your request. Please disregard any future communications about your order being ready to pick up. Immersive Reader in Microsoft Forms allows you to hear the text of a form title and questions read out

Frequently Asked Questions – NAPA Auto Parts

Based on our order fulfillment process, orders in picked status will not be eligible for cancellation. If you no longer need your parts we ask that you please request an RMA (Return Merchandise Authorization) from our customer support team by calling 800-538-6272.

Can I Cancel or Change My Kohls.com Order?

Once an order is placed on Kohls.com, there is only a very small window of time when we are able to cancel an order. Typically an order can only be canceled within approximately 15 minutes from the time it was placed. Note: The 15-minute grace period does not apply to Buy Online, Free Store Pickup, Free Ship to Store, Same Day Delivery or Free

Customer Service at Harbor Freight Tools – Order Status

ORDER updates. When you place an order on our website, you will receive an email confirmation of your order with an order summary. If you don’t receive an emailed order confirmation within 4 hours of completing your order, please contact Customer Service at 1-800-444-3353 Monday thru Sunday, 6am to 6pm (PT), or by email.

Can I Cancel or Change My Nike Order? | Nike Help

To cancel an order, first go to your orders page. If you’re not signed in, you’ll need to enter your order number from your order confirmation email, along with your email address. Next, open the order you want to cancel, then tap or click the “Cancel” button and follow the prompts. If you don’t see the cancel button, your order is no

Boots refusing to let me cancel online order within 7 day

According to the law there is a 7 day cooling off period under which you can cancel an online order for any reason. “The Office of Fair Trading’s (OFT) Distance Selling Regulations entitle all buyers of goods and services online to a cooling-off period of seven working days, calculated from the date the transaction is completed.

Cancel Oakley.com order? – Oakley Forum

SC55. Oakley Expert. 641. 543. North Carolina. 11/28/15. #1. Have any you guys every tried to cancel an online order before they process and ship it. I placed the order on Thursday but found a better deal on the same pair this morning.

Cancellation Policy | DICK'S – DICK'S Sporting Goods

Cancelling Your Order. We typically cannot cancel your order once it is submitted. Order processing begins immediately in order to get your products out quickly. We offer cancellations up to 30 minutes after the time of order submission by contacting our Customer Service team for immediate assistance. Alternatively, when you receive your order, we are happy to take it back using our return

HP.com self-service order cancellation information | HP

Once the order has been placed, it cannot be edited. If a chance is needed, you have a limited amount of time – one hour – to cancel the order. Once canceled, you can submit a new order with the necessary changes. If your order has reached “processing” status, it cannot be canceled.

Shopping Online – Walgreens

Electric Shave for Men. Electric Shave for Women. Pre & Post Shave. Bald Head Care. Trimmers & Scissors. Gift Sets. Accessories. Shop Shaving & Grooming. Sale on Shaving & Grooming.

How To Cancel Dominos Order in Dominos App 2022

Simply select ‘Cancel My Order’. Once you done that your money will be credited to your original payment method within a few days. You can also cancel Dominos order online by calling customer care. The Dominos Pizza customer care number is 1800-208-1234.

Domino's Online Ordering

This will take you back to the start of online ordering and your current selections will be lost. Ok Cancel Online Ordering. Order Type. Ok Select an Order Type. Saved Orders. Quickly reorder one of your saved orders. Delivery. Have your order delivered directly to you. Pick Up. Pick up your order at a Domino’s store

Edit or cancel order – Target

Select the order from your purchases in the mobile app to view order details. Select Cancel items. Please note the option to cancel items will only appear for items that have yet to process for shipping. Select the item(s) you wish to cancel, then select a cancellation reason. These details help us find ways to improve your online shopping

Can I cancel a Walmart online order that is processed and

Answer (1 of 25): You can go into the store and return it right there and then. You cannot cancel it online. If you cannot or do not want to go to the store just do not pick it up and it will be returned after 6 days. It will take longer to get your money back that way.

Costco online orders – RedFlagDeals.com Forums

Costco online orders. I wonder if anybody went through this before but I tried ordering a watch through Costco.ca but they cancelled my first order saying that the credit card contact info was not correct and I tried again then called my bank, they said that they authorized the transactions in both occasions.

Contact Us at Menards®

Contact Us. Need Help? We have guest service representatives here to answer your questions and assist you with your order. For assistance, please fill o